NationalPerson-Centered Care Quality Measures Compared to Achievable Benchmarks

The NHQDR quality measures specific to Person-Centered Care are compared to achievable benchmarks, which are derived from the top-performing States. Better performance of a State can mean higher or lower values of a measure, depending on the desired outcome. For example, low values are desirable for measures such as infant mortality, whereas high values are desirable for measures such as preventative screening. The categories of achievement have been standardized across the measure definitions so that:

 
Far away from benchmark - the value for a measure has not achieved 50% of the benchmark.
 
Close to benchmark - the value for a measure is between 50% and 90% of a benchmark (i.e., worse than the benchmark but has achieved at least half of the benchmark but not as much as 90% of a benchmark).
 
Achieved benchmark or better - the value for a measure is no worse than 90% of the benchmark value, the measure has achieved the benchmark. This category also includes the case in which the measure’s value is equal to or better than the benchmark.
Measures With No Available Benchmark Information or Supplemental Measures
Measure Estimate Benchmark Distance to Benchmark
Children who had a doctor's office or clinic visit in the last 12 months whose health providers always showed respect for what they or their parents had to say 88.1
Children who had a doctor's office or clinic visit in the last 12 months whose health providers always spent enough time with them 82.2
Children who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully 84.9
Children who had a doctor's office or clinic visit in the last 12 months whose health providers always explained things in a way they or their parents could understand 86.3
Adult hospital patients who always had good communication with doctors in the hospital 81.1
Adult hospital patients who always had good communication with nurses in the hospital 80.6
Adult hospital patients who strongly agree that they understood how to manage their health after discharge 53.4
Adult hospital patients who strongly agree that they understood the purpose for taking each of their medications after discharge 51.3
Composite measure: Children who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them 85.3