NationalPerson-Centered Care Quality Measures Compared to Achievable Benchmarks

The NHQR quality measures specific to Person-Centered Care are compared to achievable benchmarks, which are derived from the top-performing States. Better performance of a State can mean higher or lower values of a measure, depending on the desired outcome. For example, low values are desirable for measures such as infant mortality, whereas high values are desirable for measures such as preventative screening. The categories of achievement have been standardized across the measure definitions so that:

 
Far away from benchmark - the value for a measure has not achieved 50% of the benchmark.
 
Close to benchmark - the value for a measure is between 50% and 90% of a benchmark (i.e., worse than the benchmark but has achieved at least half of the benchmark but not as much as 90% of a benchmark).
 
Achieved benchmark or better - the the value for a measure is no worse than 90% of the benchmark value, the measure has achieved the benchmark. This category also includes the case in which the measure’s value is equal to or better than the benchmark.
Measures That Achieved Benchmark or Better
Measure Estimate Benchmark Distance to Benchmark
Adults who reported that home health providers always treated them with courtesy and respect in the last 2 months of care 93.4 95.0 2%
Family caregivers who received right amount of emotional and spiritual supports from hospice care team 89.0 90.9 2%
Hospice patients whose hospice care team always treated them with dignity and respect, and really cared about them 89.7 92.1 3%
Adults who reported that home health providers talk about pain in the last 2 months of care 89.0 91.4 3%
Adults who reported that home health providers always treated them as gently as possible in the last 2 months of care 90.1 92.5 3%
Adults who reported being told what care and services they would get when they first started getting home health care 88.8 91.4 3%
Adults who reported having any problems with the care they received from their home health providers in the last 2 months of care 92.5 89.5 3%
Adults who reported that home health providers always explained things in a way that was easy to understand in the last 2 months of care 83.3 86.9 4%
Adults who reported that home health providers always listen carefully to them in the last 2 months of care 84.4 88.0 4%
Hospice patients whose hospice care team always communicated well with their family caregivers about taking care them 79.6 83.3 4%
Family caregivers who rated the hospice care for their family member best (9-10) on a scale of 0-10 (where 0 is the worst and 10 is the best) 80.1 83.9 5%
Adults who reported that home health providers always kept them informed about when they would arrive at their home in the last 2 months of care 79.4 83.4 5%
Hospice patients who always received enough helps for pain, sadness, breathing, or constipations from hospice care team 74.8 79.0 5%
Hospice patients and family caregivers who always got help as soon as they need from hospice care team 77.5 82.3 6%
Measures That Are Close to Benchmark
Measure Estimate Benchmark Distance to Benchmark
Adults who reported getting the help or advice they needed when they contacted their home health providers in the last 2 months of care 25.6 30.6 16%
Adult hospital patients who sometimes or never had good communication about medications they received in the hospital 9.80 7.75 26%
Measures With No Available Benchmark Information
Measure Estimate Benchmark Distance to Benchmark
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they had to say 5.60
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully to them 6.70
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things in a way they could understand 5.10
Adults with limited English proficiency and usual source of care (USC) and the USC had language assistance 89.6
Adults with limited English proficiency who had a usual source of care 61.9
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them 9.60
Rating of health care 0-6 on a scale from 0 to 10 (best grade) by adults who had a doctor's office or clinic visit in the last 12 months 11.1
People with a usual source of care who sometimes or never asked person to help make decisions when there was a choice between treatments 15.2