MassachusettsState Snapshot for Person-Centered Care

In this comparison, the NHQDR measures for Massachusetts for the most recent data year and the baseline year are compared to the average of all States.

Due to changes in methodology, including a transition from International Classification of Diseases, Ninth Revision (ICD-9) to Tenth Revision (ICD-10) codes and updates to the Quality Indicators software, the current measure set does not contain AHRQ Quality Indicator measure results based on Healthcare Cost and Utilization Project (HCUP) data. These changes to the measure set had a significant impact on overall meter scores, so they are not provided at this time. When data become available, State scores will again be included.

Measures Better Than Average in The Recent Year
Measure Recent Year Recent Rate Recent Performance Baseline Year Baseline Rate Baseline Performance
Adults who reported getting the help or advice they needed when they contacted their home health providers in the last 2 months of care 2018 25.5 Better than Average 2012 27.3 Worse than Average
Hospice patients whose hospice care team always treated them with dignity and respect, and really cared about them 2018 90.6 Better than Average 2015 89.9 Average
Family members who definitely received trainings about taking care their family member from hospice care team 2018 76.6 Better than Average 2015 75.7 Better than Average
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never listened carefully to them, Medicare fee-for-service 2018 2.6 Better than Average 2010 4.0 Average
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never showed respect for what they had to say, Medicare fee-for-service 2018 1.8 Better than Average 2010 3.3 Average
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never spent enough time with them, Medicare fee-for-service 2018 4.5 Better than Average 2010 4.4 Better than Average
Rating of health care 0-6 on a scale from 0 (worst grade) to 10 (best grade) by adults who had a doctor's office or clinic visit in the last 12 months, Medicare managed care 2018 8.2 Better than Average 2010 11.3 Better than Average
Rating of health care 0-6 on a scale from 0 (worst grade) to 10 (best grade) by adults who had a doctor's office or clinic visit in the last 12 months, Medicare fee-for-service 2018 9.4 Better than Average 2010 8.5 Better than Average
Measures That Are Average in The Recent Year
Measure Recent Year Recent Rate Recent Performance Baseline Year Baseline Rate Baseline Performance
Adult hospital patients who sometimes or never had good communication about medications they received in the hospital 2018 10.6 Average 2009 12.0 Better than Average
Hospice patients whose hospice care team always communicated well with their family caregivers about taking care them 2018 80.7 Average 2015 79.6 Average
Hospice patients and family caregivers who always got help as soon as they need from hospice care team 2018 78.1 Average 2015 77.3 Average
Hospice patients who always received enough helps for pain, sadness, breathing, or constipations from hospice care team 2018 75.6 Average 2015 74.7 Average
Family caregivers who received right amount of emotional and spiritual supports from hospice care team 2018 89.2 Average 2015 88.4 Average
Family caregivers who rated the hospice care for their family member best (9-10) on a scale of 0-10 (where 0 is the worst and 10 is the best) 2018 80.9 Average 2015 78.6 Worse than Average
Family caregivers who would definitely recommend this hospice to their friends and family 2018 84.8 Average 2015 84.0 Average
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never listened carefully to them, Medicare managed care 2018 3.6 Average 2010 4.7 Average
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never explained things in a way they could understand, Medicare fee-for-service 2018 3.8 Average 2010 3.1 Better than Average
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never showed respect for what they had to say, Medicare managed care 2018 3.0 Average 2010 3.8 Average
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never spent enough time with them, Medicare managed care 2018 5.0 Average 2010 6.5 Average
Measures Worse Than Average in The Recent Year
Measure Recent Year Recent Rate Recent Performance Baseline Year Baseline Rate Baseline Performance
Adults who reported being told what care and services they would get when they first started getting home health care 2018 88.4 Worse than Average 2012 88.0 Average
Adults who reported that home health providers talk about pain in the last 2 months of care 2018 87.9 Worse than Average 2012 85.3 Worse than Average
Adults who reported that home health providers always kept them informed about when they would arrive at their home in the last 2 months of care 2018 75.6 Worse than Average 2012 78.8 Average
Adults who reported that home health providers always treated them as gently as possible in the last 2 months of care 2018 89.1 Worse than Average 2012 90.2 Average
Adults who reported that home health providers always explained things in a way that was easy to understand in the last 2 months of care 2018 82.6 Worse than Average 2012 83.0 Better than Average
Adults who reported that home health providers always listen carefully to them in the last 2 months of care 2018 83.5 Worse than Average 2012 84.1 Average
Adults who reported that home health providers always treated them with courtesy and respect in the last 2 months of care 2018 92.8 Worse than Average 2012 93.4 Better than Average
Adults who did not have any problem with the care they received from their home health providers in the last 2 months of care 2018 92.0 Worse than Average 2012 92.9 Better than Average