Back to Massachusetts Person-Centered Care Benchmark Bar Graphs

MassachusettsPerson-Centered Care Quality Measures Compared to Achievable Benchmarks

The NHQDR quality measures specific to Person-Centered Care are compared to achievable benchmarks, which are derived from the top-performing States. Better performance of a State can mean higher or lower values of a measure, depending on the desired outcome. For example, low values are desirable for measures such as infant mortality, whereas high values are desirable for measures such as preventative screening. The categories of achievement have been standardized across the measure definitions so that:

Far away from benchmark - a State's value for a measure has not achieved 50% of the benchmark.

Close to benchmark - a State's value for a measure is between 50% and 90% of a benchmark (i.e., worse than the benchmark but has achieved at least half of the benchmark but not as much as 90% of a benchmark).

Achieved benchmark or better - a State's value for a measure is no worse than 90% of the benchmark value, the measure has achieved the benchmark. This category also includes the case in which the measure’s value is equal to or better than the benchmark.

Measures That Achieved Benchmark or Better
Measure	Estimate	Benchmark	Distance to Benchmark
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never showed respect for what they had to say, Medicare fee-for-service	1.8	2.4	Achieved: 26% better
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never listened carefully to them, Medicare fee-for-service	2.6	3.2	Achieved: 18% better
Hospice patients whose hospice care team always treated them with dignity and respect, and really cared about them	90.6	92.1	1.6%
Family caregivers who received right amount of emotional and spiritual supports from hospice care team	89.2	90.9	1.9%
Adults who did not have any problem with the care they received from their home health providers in the last 2 months of care	92.0	94.0	2.2%
Family members who definitely received trainings about taking care their family member from hospice care team	76.6	78.4	2.2%
Adults who reported that home health providers always treated them with courtesy and respect in the last 2 months of care	92.8	95.0	2.3%
Hospice patients whose hospice care team always communicated well with their family caregivers about taking care them	80.7	83.3	3.1%
Adults who reported being told what care and services they would get when they first started getting home health care	88.4	91.3	3.2%
Family caregivers who rated the hospice care for their family member best (9-10) on a scale of 0-10 (where 0 is the worst and 10 is the best)	80.9	83.9	3.6%
Adults who reported that home health providers always treated them as gently as possible in the last 2 months of care	89.1	92.5	3.6%
Adults who reported that home health providers talk about pain in the last 2 months of care	87.9	91.2	3.7%
Family caregivers who would definitely recommend this hospice to their friends and family	84.8	88.4	4.1%
Hospice patients who always received enough helps for pain, sadness, breathing, or constipations from hospice care team	75.6	79.0	4.3%
Adults who reported that home health providers always explained things in a way that was easy to understand in the last 2 months of care	82.6	86.8	4.8%
Adults who reported that home health providers always listen carefully to them in the last 2 months of care	83.5	87.9	5.1%
Hospice patients and family caregivers who always got help as soon as they need from hospice care team	78.1	82.3	5.1%
Rating of health care 0-6 on a scale from 0 (worst grade) to 10 (best grade) by adults who had a doctor's office or clinic visit in the last 12 months, Medicare fee-for-service	9.4	8.8	7.3%
Adults who reported that home health providers always kept them informed about when they would arrive at their home in the last 2 months of care	75.6	83.3	9.2%

Measures That Are Close to Benchmark
Measure	Estimate	Benchmark	Distance to Benchmark
Rating of health care 0-6 on a scale from 0 (worst grade) to 10 (best grade) by adults who had a doctor's office or clinic visit in the last 12 months, Medicare managed care	8.2	7.2	14.5%
Adults who reported getting the help or advice they needed when they contacted their home health providers in the last 2 months of care	25.5	30.4	16.2%
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never spent enough time with them, Medicare fee-for-service	4.5	3.8	16.7%
Adult hospital patients who sometimes or never had good communication about medications they received in the hospital	10.6	7.8	36.6%
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never explained things in a way they could understand, Medicare fee-for-service	3.8	2.7	45.3%

Measures That Are Far From Benchmark
Measure	Estimate	Benchmark	Distance to Benchmark
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never listened carefully to them, Medicare managed care	3.6	2.4	50.6%
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never showed respect for what they had to say, Medicare managed care	3.0	1.7	80.1%
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never spent enough time with them, Medicare managed care	5.0	2.8	82.9%

Measures With No Available Benchmark Information
Measure	Estimate	Benchmark	Distance to Benchmark
Adults who had a doctor's office or clinic visit in the last 6 months whose health providers sometimes or never listened carefully to them, Medicaid
Adults who had a doctor's office or clinic visit in the last 6 or 12 months whose health providers sometimes or never explained things in a way they could understand, Medicare managed care
Adults who had a doctor's office or clinic visit in the last 6 months whose health providers sometimes or never explained things in a way they could understand, Medicaid
Adults who had a doctor's office or clinic visit in the last 6 months whose health providers sometimes or never showed respect for what they had to say, Medicaid
Adults who had a doctor's office or clinic visit in the last 6 months whose health providers sometimes or never spent enough time with them, Medicaid
Rating of health care 0-6 on a scale from 0 (worst grade) to 10 (best grade) by adults who had a doctor's office or clinic visit in the last 12 months, Medicaid

National Healthcare Quality and Disparities Reports

MassachusettsPerson-Centered Care Quality Measures Compared to Achievable Benchmarks

Change Priority Areas